01427 810555
sales@brexonsworkwear.co.uk
Our terms, privacy practices, cookie usage and accessibility commitments — clear and in plain English where possible.
These terms and conditions govern your use of the Hoodie Hub website and the purchase of products from us. By placing an order you agree to these terms in full. Please read them carefully before proceeding.
Hoodie Hub is a trading name of Hoodie Hub Ltd, a company registered in England and Wales. Our registered address and company number are available on request. References to "we", "us" and "our" in these terms refer to Hoodie Hub Ltd.
All orders are subject to our written acceptance. Placing an enquiry does not constitute a binding contract. A contract is formed when we issue a written order confirmation and you have approved your artwork proof.
We reserve the right to decline any order at our discretion.
All prices shown on our website are indicative and exclude VAT unless stated. Final pricing will be confirmed in your written quote. Prices are valid for 30 days from the date of quotation.
Payment terms will be stated on your invoice. We reserve the right to require payment in full prior to production for new customers or large orders.
We will provide a digital artwork proof for your approval before proceeding to print. You are responsible for checking all details — including spelling, names, colours and sizes — on your proof before giving approval. We cannot accept liability for errors on an approved proof.
Production begins only after written artwork approval is received. Any changes requested after approval may incur additional charges and extend the production timeline.
Orders may be cancelled free of charge prior to artwork approval. Once production has commenced following your artwork approval, cancellation is not possible and no refund will be issued.
We aim to deliver within the timescales stated on our delivery information page. These are estimates and we cannot guarantee delivery on a specific date. We are not liable for delays caused by third-party couriers.
Risk passes to you on delivery. Ownership of goods passes to you on receipt of payment in full.
If goods are defective or differ materially from your approved proof, please notify us within 7 days of delivery with photographic evidence. We will, at our discretion, repair, replace or issue a credit note for affected items.
Our total liability to you in connection with any order will not exceed the value of that order. We are not liable for indirect, consequential or special losses including loss of profit or business disruption.
By supplying artwork, logos or other content you confirm you have the right to use it and indemnify us against any third-party claims arising from its use in production.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Hoodie Hub Ltd is committed to protecting your personal data. This policy explains what data we collect, how we use it and your rights under UK GDPR.
When you use our website or place an enquiry, we may collect:
We use your data to:
We do not sell your data to third parties. We do not use your data for automated decision-making or profiling.
We process your data under the following lawful bases:
We retain order data for 7 years in line with HMRC requirements. Contact and enquiry data is retained for 2 years from last contact, after which it is securely deleted.
We share data only where necessary to deliver our service, including with courier companies for delivery, and payment processors for billing. All third parties are required to protect your data in line with UK GDPR.
Under UK GDPR you have the right to:
For any data-related requests, contact us at sales@hoodiehub.co.uk. We will respond within 30 days.
Cookies are small text files stored on your device when you visit a website. We use a minimal set of cookies to keep the site working and to understand how it is used.
Essential cookies are required for the website to function. They enable features such as your configurator selections persisting between pages. You cannot opt out of essential cookies.
We use Google Analytics to understand how visitors use our site — for example, which pages are most popular and how people navigate to the configurator. All data collected is anonymised and aggregated. No personally identifiable information is shared with Google.
You can opt out of analytics cookies at any time by declining when prompted, or by installing the Google Analytics opt-out browser add-on.
You can control and delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the site. For more information visit aboutcookies.org.
Hoodie Hub is committed to making our website accessible to everyone, including users with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
We are an actively developed site and some areas may not yet meet full WCAG 2.1 AA compliance. We are working to identify and address these issues on an ongoing basis. Known issues will be listed here as they are identified.
If you need any content from this website in an alternative format — such as large print, audio or a different language — please contact us and we will do our best to help.
If you experience any difficulty using our website, we want to know about it. Please contact us at sales@hoodiehub.co.uk with details of the issue and the page it occurred on. We aim to respond within 5 working days.
If you are not satisfied with our response you can contact the Equality and Human Rights Commission (EHRC), who enforce the accessibility regulations in England, Scotland and Wales.
We're always happy to help — get in touch or start building your order using the configurator.